pk565 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pk565 ("pk565", "we", "us", "our") collects, processes, stores, shares, and protects personal data belonging to users ("User", "Player", "you") of the pk565 platform accessible at pk565.app (the "Platform"), including all associated games, sports betting services, payment functions, support channels, and promotional features.

pk565 is committed to processing personal data in a lawful, fair, and transparent manner. This Policy is published in accordance with applicable data protection principles and is incorporated by reference into the pk565 Terms & Conditions. By registering a pk565 account or otherwise using the Platform, you acknowledge that you have read, understood, and accepted this Policy.

2. Data Controller

The data controller responsible for your personal data is pk565, operating the Platform at pk565.app. For all data protection queries, corrections, or deletion requests, contact us at: [email protected]

When you submit a data subject request, pk565 will respond within a reasonable timeframe and, where technically feasible and legally required, action the request. We may require identity verification before processing sensitive account-level requests to prevent unauthorised access to your data.

3. What Personal Data We Collect

pk565 collects personal data in several categories depending on the nature of your interaction with the Platform:

pk565 does not collect data from minors. If you are under 18 years of age, you must not register an account or provide personal data to pk565. If we discover that personal data has been collected from a person under 18, that data will be permanently deleted and the associated account closed immediately.

4. How and Why We Use Your Personal Data

pk565 processes your personal data on the following lawful bases and for the following purposes:

4.1 Contract Performance. To fulfil our contractual obligations to you as a registered pk565 player — including processing deposits and withdrawals, settling bets, crediting bonuses, maintaining your account balance, and providing customer support.

4.2 Legal Compliance. To satisfy our obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and financial regulations — including verifying your identity through CNIC documentation for large withdrawals, screening against sanctions lists, and retaining transaction records for the legally required period.

4.3 Legitimate Interests. To operate, maintain, and improve the pk565 Platform securely — including fraud detection and prevention, security monitoring, login anomaly detection, abuse prevention, and platform performance analytics. These activities are conducted in a manner designed to minimise privacy impact.

4.4 Responsible Gaming. To monitor gameplay patterns for signs of problem gambling behaviour and to administer responsible gaming tools — including deposit limits, session reminders, cool-off periods, and self-exclusion — in accordance with our Responsible Gaming Policy.

4.5 Marketing Communications (Consent Only). To send you promotional offers, bonuses, game updates, and platform news via SMS to your registered Pakistani mobile number — but only where you have expressly consented to receive such communications. You may withdraw consent at any time by contacting pk565 support or using the opt-out mechanism in any marketing message.

5. Cookies and Tracking Technologies

pk565 uses cookies and similar tracking technologies (including browser session storage and local storage) on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function — maintaining your login session, preserving game state, and enabling secure authenticated access. These cannot be disabled without preventing core functionality.
• Analytics Cookies: Aggregate, anonymised data used to understand how players navigate the Platform — which games are most visited, where drop-offs occur, page load performance. This data does not identify individual players.
• Security Cookies: Used to detect and prevent fraudulent sessions, bot access, and abnormal login patterns.

pk565 does not use third-party advertising or tracking cookies that follow your activity across the wider internet or share your browsing behaviour with ad networks.

6. Data Sharing and Third Parties

pk565 does not sell your personal data. We share personal data only with the following categories of third parties and only to the extent strictly necessary:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard processing networks, and USDT TRC20 blockchain infrastructure. Shared data is limited to what is required to process the specific transaction.
• KYC and Identity Verification Providers: CNIC verification data is shared with licensed identity verification service providers for the sole purpose of satisfying our AML and KYC obligations.
• Game Software Providers: Aggregate, anonymised gameplay data may be shared with game developers for RNG certification, payout auditing, and technical maintenance purposes.
• Legal Authorities: pk565 will disclose personal data to law enforcement, regulatory authorities, or courts where required by a valid legal order, warrant, or statutory obligation.
• Infrastructure Providers: Hosting, CDN, and security infrastructure providers may process data as data processors on our behalf under strict data processing agreements.

All third-party processors used by pk565 are contractually bound to process data solely for the specified purpose and to implement appropriate technical and organisational security measures.

7. Data Security

pk565 implements the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the pk565 Platform
• Passwords stored exclusively as salted cryptographic hashes — never in plain text
• SMS two-factor authentication (2FA) available for all accounts
• Automatic account lock following repeated failed login attempts
• Login anomaly detection and SMS alert for unrecognised device or location access
• Regular security audits and penetration testing of Platform infrastructure
• Access to personal data restricted to authorised pk565 personnel on a need-to-know basis

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pk565 will notify affected players as promptly as is reasonably practicable under the circumstances.

8. Data Retention

pk565 retains your personal data for the following periods:

• Account and KYC data: Retained for the lifetime of your account and for a minimum of 5 years following account closure, in accordance with applicable AML and financial record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gameplay logs: Retained for a minimum of 12 months from the date of each gaming session.
• Support communications: Retained for 24 months from the date of the final communication in each support thread.
• Marketing preferences: Retained until you withdraw consent or close your account.

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual player.

9. Your Data Rights

As a pk565 player, you have the following rights in respect of your personal data:

• Right of Access: Request a copy of the personal data pk565 holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations (for example, AML record-keeping requirements may override an erasure request in relation to transaction history).
• Right to Restrict Processing: Request that pk565 restricts the processing of your data in specified circumstances.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format where technically feasible.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: Object to processing carried out on the basis of pk565's legitimate interests, subject to our demonstrating compelling legitimate grounds.

To exercise any of these rights, contact pk565 support at: [email protected]. We will respond within a reasonable timeframe and may require identity verification before actioning the request.

10. Children's Privacy

The pk565 Platform is strictly for adults aged 18 years and above. pk565 does not knowingly collect, process, or retain personal data from any person under the age of 18. If pk565 becomes aware that personal data belonging to a minor has been collected — whether through a misrepresentation at registration or any other means — that data will be immediately and permanently deleted and the associated account closed without return of any deposited funds until the circumstances are fully investigated. Parents or guardians who believe their child may have accessed pk565 are encouraged to contact support immediately.

11. Changes to This Privacy Policy

pk565 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, platform functionality, or data processing practices. When material changes are made, pk565 will notify registered players via SMS to their registered Pakistani mobile number and will update the "Last Updated" date at the top of this Policy. Continued use of the pk565 Platform following notification of changes constitutes acceptance of the updated Policy.

12. Contact and Complaints

For any questions, concerns, or complaints regarding the handling of your personal data by pk565, please contact us at: [email protected]. Our support team is available 24/7. We will acknowledge your query promptly and aim to resolve privacy concerns within a reasonable timeframe.